Ordering, delivery, and when something goes wrong.

How to order

Three ways: message us directly on WhatsApp, or shop at our official stores on Shopee and TikTok Shop.

If you want help choosing a scent, WhatsApp is fastest. If you want buyer protection and a full range of payment methods, Shopee or TikTok Shop is more convenient.

Delivery

We ship across Indonesia through Shopee and TikTok Shop courier partners.

Delivery estimates, shipping costs and tracking numbers follow the marketplace you ordered from. Once dispatched you can track the parcel directly in the Shopee or TikTok Shop app.

Every bottle ships sealed. If the seal is broken when the parcel reaches you, do not use it. Photograph it and contact us straight away.

Damaged or incorrect items

If what you receive is damaged, leaking, or not what you ordered, contact us within 48 hours of delivery.

Include an uncut unboxing video if you have one, or at minimum photos of the parcel, the seal and the bottle. This is the same standard the marketplaces use and it speeds things up considerably.

For orders placed on Shopee or TikTok Shop, file the return through their app so the process stays protected by their system. We will help push it through from our side.

Changed your mind

Because perfume goes directly onto skin, we cannot accept back a bottle whose seal has been opened simply because the scent was not to your taste.

Ask before you buy. Tell us on WhatsApp what you normally like and we will point you at the closest match.